1999-12-07 00:00:00 - Troll FAQs - (firstname.lastname@example.org)
The following are Frequently Asked Questions about Trolls ********************************************************** Q. What is a troll? A. A troll is someone who posts cruel or obnoxious messages in the newsgroups with the apparent intention to hurt or annoy someone and to provoke an angry response. Q. Why do trolls do that? A. Nobody knows for sure, but it seems that they do it because they are desperate for attention. It is possible that some trolls are genuine sociopaths, or in other words, that they really enjoy hurting people and making them angry. Q. What is the best way to deal with trolls? A. Because they do what they do to get attention, the best way to deal with trolls is to ignore them. Q. But what if a troll has attacked someone and I want to fight back? A. The best way to fight back is to post a message supporting the person who has been attacked, and urging them to ignore the troll, but remember, trolls *love* attention, so don't give them any more than you have to. Do not repeat the troll's message in your reply, do not mention the troll by name, and don't address the troll directly. For example: "I'm sorry to see that a troll has posted a cruel and obnoxious response to your post. Trolls seem to do this just to get attention, and the best thing we can do is to ignore them." Then offer support to the person attacked. (This only needs to be done once for each post by a troll.) Remember: the thing that trolls seem to enjoy the most is angry posts directed at them personally. Q. But what if a troll attacks me personally and I feel I have to defend myself? A. If you feel you have to defend yourself, then by all means, do so. But remember, trolls like nothing better than hurt, angry replies directed right at them. Have your say in the boldest, angriest, most forceful post you can write, and then try to forget it. Don't read the troll's reply; don't try to argue with a troll. Have you ever argued with a raving psychotic in a city park? You will get no further with a troll. You may only make yourself more miserable, and you will certainly upset a lot of other people who hate trolls as much as you do. Q. What about complaining to the troll's Internet Access Provider? A. You might try complaining to the troll's Internet Access Provider (the name appearing after the @ symbol in an e-mail address), but you should remember two important facts. First, the e-mail address appearing with the post may be a complete forgery, and second, even if the address is genuine, the provider probably knows nothing about the troll's activities. So complaints to the provider should be polite, but firm, pointing out that someone is "apparently" using their system to post cruel or obnoxious messages. It will be necessary to provide complete copies of a few of the worst posts, and to point out the special nature of that makes the troll's behavior here particularly outrageous. Complaints should be addressed to Postmaster@. (Abuse@ and Security@ have also been suggested.) Q. Why is this message being posted? A. There has been discussion about how to deal with trolls, since they were getting to be a major distraction. At one point, it seemed as if everyone had decided to spend all their time talking to or about trolls! This post is a sincere attempt to distill the best of that discussion into one handy reference. It is my hope that if more people find common ground for dealing with trolls, we will be able to stick to the purpose of this Newsgroup.
1999-12-07 00:00:00 - Re: Troll FAQs - (email@example.com)
> firstname.lastname@example.org wrote: >The following are Frequently Asked Questions about Trolls > Q. Why is this message being posted? > A. There has been discussion about how to deal with >trolls, since they were getting to be a major distraction. At one point, >it seemed as if everyone had decided to spend all their time talking to or >about trolls! This is just simply not true. Since Pathfinder aired, we have talked mainly about that and the Mars probe. This post is a sincere attempt to distill the best of that >discussion into one handy reference. It is my hope that if more >people find common ground for dealing with trolls, we will be able >to stick to the purpose of this Newsgroup. It might help if you yourself decloaked and identified yourself. Why are you posting this anonymously?